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Shipping and Returns
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Considered spaces begin with careful planning. For questions about delivery or returns, contact UMDU with the product details and the information relevant to your order.
Plan your delivery
Before placing an order, enquire about delivery availability for your destination, the estimated lead time for your selected pieces and the delivery options available.
For a project enquiry, include the product names, quantities, delivery address and preferred delivery date. Let us know about access considerations such as stairs, lifts, restricted entrances or site receiving hours, and whether you need information about freight or white-glove delivery.
Receiving your order
Questions about inspecting a delivery or reporting an issue? Contact us for guidance. If an item arrives damaged or something appears incorrect, include your order number, a description of the issue and photographs of the item and packaging to help explain what happened.
Return enquiries
Before purchasing, ask us to clarify the return terms relevant to your selected items, including the return window, required condition and packaging, return shipping costs, and any terms for made-to-order or custom pieces.
For an existing order, include your order number, the item you are enquiring about and the reason for your request when contacting us.
Contact UMDU
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| Region | Standard | Made to order |
|---|---|---|
| [Region] | [x days] | [x weeks] |
| [Region] | [x days] | [x weeks] |
| [Region] | [x days] | [x weeks] |
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Send an enquiry
Tell us about your project and your Trade rep will reply.
Your Trade team
[Rep name] · [Role]
[trade@umdu.com]
[Number]
[Mon–Fri · time zone]
[Address]