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Warranty
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Clear product information matters before and after a purchase. For questions about warranty coverage for a UMDU piece, contact us with the product name or order details.
Before you specify
When evaluating furniture or lighting for your space, ask us to clarify the warranty terms relevant to your selected product. Questions may include the coverage period, covered components, exclusions and the process for reporting an issue.
For lighting, include any questions about the light source, driver or other electrical components. For project purchases, describe the intended setting and use so these can be included in your enquiry.
Tell us about an issue
To help us understand your enquiry, please include:
- Your order number and the product name or model.
- A clear description of the issue and when you first noticed it.
- Photographs showing the whole product and the affected area.
- Relevant details about installation, use or any previous repairs.
This information provides a starting point for discussing your concern. Ask us to confirm the applicable warranty terms, any further information needed and the next steps for your specific item.
Product care and technical questions
If you are unsure about care instructions, installation requirements or product documentation, include your question and product details when contacting us.
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Send an enquiry
Tell us about your project and your Trade rep will reply.
Your Trade team
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[trade@umdu.com]
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[Mon–Fri · time zone]
[Address]